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Legal Items

Warranty & Return Policy

 

Warranty

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Our goods and services come with guarantees that cannot be excluded under the Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us, and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

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Warranty Periods

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  • OBF/DOA – 14 days

  • Warranty – 12 months

  • Matrix/CEL-FI Warranty – 24 months

  • Towers & Masts - 12 months - Please be advised that change of mind refunds are not permitted for this product

  • Matrix Extended Warranty – additional 24 months

  • Blackhawk Antennas Warranty – 5 years

  • Ruijie Reyee– 3 years

  • Ruijie Enterprise - 5 years

  • Robustel – 24 months

  • myinsight.io - as agreed (product may be beta models and utilised purely for Proof of Concept)

 

Dead on arrival (DOA) / Out of box failure (OBF) policy

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Powertec Telecommunications offers a 14-day Out-of-Box failure policy. All units in which a manufacturing defect appears within 14 days of purchase by the end-user will be defined as a DOA as long as they meet all of the following criteria:

  • No physical or liquid damage can be found on the unit. (Damaged power sockets are not classified as warranty returns.)

  • No modification or improper attempted repair has been made to the unit by anybody other than an approved Powertec repair agent.

  • No damage has been made due to use of incorrect voltage supply/source.

  • No more than 14 days have elapsed since purchase date.

 

Proof of purchase

 

Proof of purchase is required for every OBF/DOA and Warranty return units.

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OBF/DOA Return procedure

 

The reseller or the end-user would complete a technical support ticket to register the fault. The ticket register option can be found on the top right of the Powertec website. Powertec's technical support team will determine if the fault is due to a manufacturing defect or other. If the unit is classified as a DOA Powertec will generate an RA# (Returns Authority) number and email a Return Authorisation Form to the person returning the unit. The dealer or the end-user arranges to return the faulty unit to Powertec via Powertec's nominated courier. (Powertec will cover the freight cost for the return of DOA and under-warranty products. Powertec will not pay for returns sent via couriers other than those nominated by Powertec.) The following items need to be sent back to Powertec:

  • All accessories that accompany the product.

  • The complete sales package where possible.

  • Proof of purchase.

  • The completed Return Authorisation Form with RA# number.

Powertec will then test the unit. If no fault is found the unit will be sent back and the freight charge will be forwarded to the customer/dealer.

If the unit is faulty, a replacement will be sent to the customer/reseller. If no replacement unit is available a Powertec repair agent will attempt to repair the unit at no cost to the end-user. If the unit cannot be repaired a credit will be issued.

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Restocking Fee

 

Powertec may charge a restocking fee of up to 40% if the returned product has been opened, used or the packaging is marked.

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Warranty return procedure

 

The client raises a technical support ticket - this option can be found at the top right hand of the Powertec website. The Powertec technical support team will determine if the fault is due to a manufacturing defect or other. If the unit is classified as a warranty repair Powertec will generate an RA# (Return Authority) number and email a Return Authorisation Form to the person sending back the unit. The dealer or the end-user arranges to return the faulty unit to Powertec. The following items need to be returned:

  • The complete sales package where possible.

  • Proof of purchase.

  • The completed Return Authorisation Form with RA# number.

Powertec will then test the unit. If no fault is found the unit will be returned to the sender and a freight cost will be charged.

If the unit is faulty it will be sent to Powertec's repair agent. Powertec will cover the repair cost providing the unit passes all the criteria outlined in the warranty policy section.

If the unit is irreparable, a replacement will be sent to the customer/dealer. If Powertec cannot provide a replacement within a reasonable time a credit will be issued to the client.

Faulty units outside the warranty period

If your faulty unit is not covered by warranty we can still attempt to repair it. Repair charges are based on time and parts plus freight. A repair quote costs $45.

 

Return address AU:

Powertec Telecommunications
16/511 Olsen Avenue
Southport QLD 4215
Australia

Return address NZ:

Powertec Telecommunications
Please refer to your Return Authorisation Form

 

CEL-FI 30-day Money Back Guarantee

 

This guarantee is provided to you by Powertec Telecommunications Pty Ltd of 16/511 Olsen Avenue, Southport, Qld, Phone: + 61 07 5577 0500, Email: support@powertec.com.au

This guarantee is in addition to any statutory and manufacturers warranties that may apply.

The satisfaction money-back guarantee applies to the CEL-FI repeater for Optus or Telstra or Vodafone

The following conditions apply to the guarantee:

  1. This guarantee is offered on a satisfaction basis, that if the customer is not satisfied with the product, it can be returned within 30 days of the purchase date.

  2. The money-back-guarantee also applies to the external antenna, if purchased with CEL-FI in a bundled pack.

  3. Powertec Telecommunications Pty Ltd will refund the purchase price minus any shipping charges incurred to ship the purchaser the product.

  4. The purchaser is responsible for the shipping charges back to Powertec Telecommunications.

  5. If the product is received back damaged in any way, Powertec will charge a restocking fee.

  6. In order to obtain a refund, the purchaser must contact Powertec Telecommunications P/L via online Support function found HERE and advise of the problems with the unit. Powertec Technical support will endeavour to correct your problems and/or provide you with the documentation to return your product. Products returned without the correct documentation will not be refunded.

  7. The product must be received by Powertec Telecommunications before the refund takes place.

  8. The refund will take place within 7 days of receiving the product.

  9. The refund will be applied to the same credit card or bank account that was used to purchase the goods. If the purchaser used cash to purchase the product, a bank transfer into the customer’s bank will be made.

  10. The benefits provided to the consumer by the money-back guarantee are in addition to other rights and remedies available to the consumer under the law.

Terms and Conditions

SIGNAL SIGHT SOLUTIONS TERMS AND CONDITIONS

Terms and Conditions

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you agree to these terms and conditions. If you purchase products through our website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

  • Services are the distribution of goods and services by Signal Sight Solutions Pty Ltd

  • the Website means the website powertec.com.au

  • We / Us etc. means Signal Sight Solutions Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

    • Accuracy of content

    We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

    The information contained on this Website should not take the place of professional advice.

    Use

    The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you agree to these terms and conditions.

    You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

    You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

    If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

    We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

    Passwords and logins

    You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and log in.

    Warranty

    Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us, and

  • to a refund for the unused portion, or to compensation for its reduced value.

    • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

    Collection Costs

    Collection costs are to be paid by the client for any outstanding invoices that require debt recovery.

    Indemnification for loss or damage

    You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

    Limitation of Liability

    We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only, and you should satisfy yourself as to their accuracy. Our Services are provided without a warranty except for any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

    Intellectual property and copyrights

    We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Correctly, you must not use or reproduce our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

    If you wish to use content, images or other of our intellectual property, you should submit your request to us by writing.

    Force Majeure

    In the event of Powertec being delayed in, or prevented from, performing its obligations under the agreement due to circumstances beyond its reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), power outages, failures in telecommunications links or equipment Powertec shall not be liable for any loss, damage or expenses incurred by the Applicant.

    Trademarks

    The trademarks and logos contained on this Website are trademarks of Signal Sight Solutions Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.

    Links to external websites

    This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

    You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

    Information Collection

    Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you agree to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

    Confidentiality

    All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

    Governing Law

    This Agreement is governed by the laws of Victoria, Australia. You submit to the jurisdiction of the courts of Victoria and waive any right to claim that those courts are inconvenient forums. Any disputes between the parties must be subject to firstly the parties negotiating a reasonable outcome in good faith followed by Meditation with an industry Mediator prior to commencing litigation.

    We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

    Signal Sight Solutions Pty Ltd, 8/17 Fitzroy St, St Kilda, Victoria 3182 Australia. ABN xx

    Revision 1, November 2024

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